Return & Refund Policy
RETURNS & EXCHANGES
We hope you love your JANEVE pieces. If you are not completely satisfied with your purchase, eligible items may be returned for store credit within 14 days of delivery.
Items must be unworn, unwashed, unaltered, and returned in their original condition with all tags attached.
The following items are final sale and cannot be returned or exchanged:
- Sale or discounted items
- Accessories
- Items that have been worn, washed, damaged, or altered
- Items without original tags
Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item received was defective or incorrect.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with your order number and clear photos of the item. We will review the issue and arrange a replacement or refund when applicable.
ORDER CANCELLATIONS
Orders may only be canceled before processing begins. Once an order has been processed or submitted to our supplier, we cannot guarantee cancellation.
To request a return, exchange, or cancellation, please contact us at [YOUR EMAIL] before sending any item back. Returns sent without prior authorization may not be accepted.
Shipping Policy
ORDER PROCESSING
Please allow approximately 7-14 business days for your order to be processed before shipment.
Some JANEVE items are sourced or ordered specifically after your order is placed. Because of this, processing times may vary depending on product availability.
SHIPPING
Estimated delivery times are provided at checkout and begin after your order has been shipped.
Once your order ships, you will receive a confirmation email with tracking information when available.
Please make sure your shipping address is correct before completing your purchase. JANEVE is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
JANEVE is not responsible for carrier delays outside of our control.